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CID — Connecticut Insurance Department
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
91.4%
Overdue
1,342
Refund Avg
10d
Paid Out
$39K
$ At Risk
$67K
SLA by License Type
Insurance Producer License
Online · 1116 overdue
14d / 21d
7d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%