Strategic Dashboard
Statewide license processing performance and refund exposure.
Total Applications
482K
SLA Compliance
92.3%
Total Overdue
37,202
Paid Out YTD
$1376K
$ At Risk
$2752K
Agency SLA Compliance (worst to best)
| Agency | Apps | On-Time | Overdue | Refunds | $ At Risk | |
|---|---|---|---|---|---|---|
| DESPP | 8K | 61.2% | 3,182 | 1105 | $796K | Drill in |
| DEEP | 12K | 68.5% | 3,906 | 892 | $781K | Drill in |
| DPH | 45K | 78.3% | 9,765 | 1423 | $635K | Drill in |
| DOB | 3K | 85.6% | 461 | 89 | $115K | Drill in |
| DOAG | 5K | 88.3% | 562 | 67 | $28K | Drill in |
| CID | 16K | 91.4% | 1,342 | 156 | $67K | Drill in |
| DCP | 208K | 94.2% | 12,064 | 847 | $241K | Drill in |
| DMV | 185K | 96.8% | 5,920 | 312 | $89K | Drill in |
Refund Processing Speed (slowest to fastest)
| Agency | Avg Days | >14d Pending | >30d Pending | $ Paid Out |
|---|---|---|---|---|
| DESPP | 38d | 312 | 198 | $276K |
| DEEP | 31d | 234 | 142 | $446K |
| DPH | 22d | 187 | 64 | $384K |
| DOB | 14d | 18 | 5 | $45K |
| DOAG | 11d | 6 | 1 | $13K |
| CID | 10d | 8 | 1 | $39K |
| DCP | 8d | 12 | 2 | $126K |
| DMV | 6d | 4 | 0 | $47K |
Statewide Compliance Trend
Average SLA compliance rate across all 8 agencies each month. Up 3.3pp over 6 months (+0.7pp/mo).
7.0pp below 90%
~11 months at current pace
79.7%
Oct
80.6%
Nov
81.3%
Dec
82.0%
Jan
82.6%
Feb
83.0%
Mar
SLA Timeline Recommendations
Adjust the on-time target to see how recommended SLA deadlines change. Licenses where the current average already exceeds the recommended SLA are flagged.
85%
50%75%90%99%
At 85%, the SLA for each license type is set so that 85% of applications would be processed on time based on current data.
| License Type | Agency | Avg | P75 | P95 | Current SLA | Rec. SLA @ 85% | Status |
|---|---|---|---|---|---|---|---|
| Water Discharge Permit (Individual) | DEEP | 168d | 195d | 248d | 120d | 222d(+102) | Healthy |
| Air Emissions Permit (Individual) | DEEP | 134d | 158d | 198d | 90d | 178d(+88) | Healthy |
| State Pistol Permit | DESPP | 94d | 112d | 140d | 60d | 126d(+66) | Healthy |
| Licensed Environmental Professional | DEEP | 78d | 90d | 115d | 60d | 103d(+43) | Healthy |
| Private Detective License | DESPP | 58d | 68d | 86d | 45d | 77d(+32) | Healthy |
| Security Officer Registration | DESPP | 42d | 50d | 63d | 30d | 57d(+27) | Healthy |
| Physician License | DPH | 68d | 80d | 102d | 60d | 91d(+31) | Healthy |
| Registered Nurse License | DPH | 52d | 62d | 78d | 45d | 70d(+25) | Healthy |
| EMT Certification | DPH | 28d | 33d | 42d | 30d | 38d(+8) | Healthy |
| CPR Instructor Certification | DPH | 18d | 21d | 27d | 21d | 24d(+3) | Healthy |
| Electrician License | DCP | 16d | 19d | 24d | 21d | 22d(+1) | Healthy |
| Pesticide Applicator License | DEEP | 24d | 28d | 36d | 30d | 32d(+2) | Healthy |
| Cosmetology License | DCP | 14d | 17d | 22d | 21d | 20d(-1) | Healthy |
| General Permit Registration | DEEP | 38d | 44d | 56d | 45d | 50d(+5) | Healthy |
| Insurance Producer License | CID | 14d | 17d | 22d | 21d | 20d(-1) | Healthy |
| Liquor Permit | DCP | 22d | 26d | 33d | 30d | 30d | Healthy |
| Dairy Farm License | DOAG | 22d | 26d | 33d | 30d | 30d | Healthy |
| Mortgage Lender License | DOB | 48d | 56d | 72d | 60d | 64d(+4) | Healthy |
| Pharmacy License | DCP | 32d | 38d | 48d | 45d | 43d(-2) | Healthy |
| Motor Vehicle Dealer License | DMV | 12d | 16d | 22d | 30d | 19d(-11) | Healthy |