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DCP — Department of Consumer Protection
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
94.2%
Overdue
12,064
Refund Avg
8d
Paid Out
$126K
$ At Risk
$241K
SLA by License Type
Electrician License
Online (eLicense) · 204 overdue
16d / 21d
5d under
Cosmetology License
Online (eLicense) · 312 overdue
14d / 21d
7d under
Liquor Permit
Online (eLicense) · 168 overdue
22d / 30d
8d under
Pharmacy License
Online (eLicense) · 155 overdue
32d / 45d
13d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%