DEEP — Department of Energy & Environmental Protection

Deep dive into SLA performance, root causes, and modernization opportunities.

On-Time

68.5%

Overdue

3,906

Refund Avg

31d

Paid Out

$446K

$ At Risk

$781K

SLA by License Type

Water Discharge Permit (Individual)

Paper · 140 overdue

168d / 120d

+48d over SLA

Air Emissions Permit (Individual)

Paper · 189 overdue

134d / 90d

+44d over SLA

Licensed Environmental Professional

Paper · 34 overdue

78d / 60d

+18d over SLA

Pesticide Applicator License

Online (eLicense) · 240 overdue

24d / 30d

6d under

General Permit Registration

Online (ezFile) · 570 overdue

38d / 45d

7d under

Root Cause Breakdown

Paper-based process41%

Federal EPA review32%

Staffing constraints18%

Applicant delays9%

IT Modernization Recommendations

Extend ezFile for air/water permits

Estimated Impact40% reduction in processing time

Implementation Cost$220K implementation

Annual Savings$380K/yr in avoided refunds

Integration path: Connect to CT's new consolidated payment gateway for modern payment forms (debit, ACH, digital wallet). Currently on legacy Tyler/Kavu.

Add document upload to paper permits

Estimated Impact25% reduction in applicant delays

Implementation Cost$65K implementation

Annual Savings$95K/yr in avoided refunds