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DMV — Department of Motor Vehicles
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
96.8%
Overdue
5,920
Refund Avg
6d
Paid Out
$47K
$ At Risk
$89K
SLA by License Type
Motor Vehicle Dealer License
Online · 54 overdue
12d / 30d
18d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%