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DOB — Department of Banking
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
85.6%
Overdue
461
Refund Avg
14d
Paid Out
$45K
$ At Risk
$115K
SLA by License Type
Mortgage Lender License
Online · 180 overdue
48d / 60d
12d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%